REFUND POLICY

Refund & Cancellation Policy

We strive to ensure every Stay Golden experience is seamless and elevated.

Order Timing

• Orders must be placed at least 48 hours prior to arrival

Cancellations

• Orders canceled more than 48 hours in advance may be eligible for a refund

• Orders within the 48-hour window are non-refundable

Experience Issues

If something isn’t right:

• Please contact us within 24 hours of arrival

• We will review and resolve issues on a case-by-case basis

Host Fulfillment

Experiences are fulfilled by individual hosts. While we set clear standards, variations may occur.

Final Note

We’re committed to making things right while maintaining fairness for both guests and hosts.